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    FAQs

    Need Help?

    If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a mrmr Customer Service representative.

    Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.

    Shopping Information

    • 1. What sizes does mrmr carry?

      mrmr offers a curated size range across every collection. Each product page includes a detailed size guide to help you find your perfect fit before you order.

    • 2. How much is shipping and how long will it take?

      Standard delivery within Kuwait typically takes 2-4 business days, and 5-10 business days across the rest of the GCC. Shipping costs are calculated at checkout based on your delivery address.

    • 3. How long will it take to get my package?

      Once your order is confirmed, mrmr prepares and dispatches it within 24-48 hours. From there, delivery follows the timelines above depending on your location.

    • 4. Can I track my order?

      Yes. As soon as your mrmr order ships, you will receive a tracking link by email so you can follow it every step of the way to your door.

    Payment Information

    • 1. What payment methods does mrmr accept?

      mrmr accepts KNET, Visa, and Mastercard, along with any other secure payment options shown to you at checkout.

    • 2. Is it safe to enter my card details on mrmr.com.kw?

      Yes. All payments on mrmr.com.kw are processed through encrypted, PCI-compliant payment gateways, and your card details are never stored on our servers.

    • 3. Can I pay cash on delivery?

      Cash on delivery may be available depending on your location. Availability will be shown as a payment option at checkout.

    • 4. Will I be charged in my local currency?

      Prices on mrmr are displayed in KWD, with the equivalent shown in your local currency where available, so you always know exactly what you are paying.

    Order & Returns

    • 1. How do I return or exchange an item?

      Reach out to mrmr Customer Service through the Contact Us page to start a return or exchange, and our team will guide you through the next steps.

    • 2. What is mrmr's return policy?

      Items may be returned within 14 days of delivery, provided they are unworn, unwashed, and in their original packaging with all tags attached.

    • 3. How long will it take to get my package?

      Please allow 6-12 business days from the time your package arrives back to us for a refund to be issued.

    • 4. Can I cancel or modify my order after placing it?

      Contact mrmr Customer Service as soon as possible. If your order has not yet been processed for shipping, we will do our best to amend or cancel it for you.

    Ordering from mrmr

    • 1. Do I need an account to place an order?

      You can check out as a guest, but creating an mrmr account lets you track orders, save your details, and check out faster next time.

    • 2. Do you ship internationally?

      mrmr currently ships across Kuwait and the wider GCC. Delivery availability for your country will be confirmed at checkout.

    • 3. How can I contact mrmr customer service?

      You can reach our team anytime through the Contact Us page or live chat for help with an order or any other question.

    • 4. Are mrmr products authentic?

      Every piece sold on mrmr.com.kw is 100% authentic, sourced directly from the brand or its authorized distributors.